Terms of Service

1. Introduction

Welcome to IronLift ("IronLift", "Company", "we", "our", or "us").

These Terms of Service ("Terms") govern your access to and use of the IronLift website, as well as any estimates, quotations, products, services, communications, and other interactions with IronLift.

By accessing our website, requesting an estimate, scheduling a service, communicating with us, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our website and services.

Relationship to our Privacy Policy

Your use of this website is also governed by our Privacy Policy, which explains how IronLift collects, uses, stores, protects, and discloses personal information.

By using our website, you acknowledge that you have also read and understood our Privacy Policy. In the event of any inconsistency between these Terms and our Privacy Policy regarding the handling of personal information, the Privacy Policy will govern with respect to privacy-related matters.

2. Scope

These Terms apply to:

• Visitors to our website;
• Individuals requesting estimates or quotations;
• Existing and prospective customers;
• Users submitting contact forms;
• Individuals communicating with IronLift by phone, email, SMS, or other electronic communications;
• Users of any future customer portals, referral programs, online scheduling systems, mobile applications, or other digital services operated by IronLift.

3. Eligibility

By using our website or requesting our services, you represent that you are at least 18 years of age or otherwise have the legal authority to enter into a binding agreement on behalf of yourself or the property owner.

4. Website Use

You agree to use this website only for lawful purposes.

You agree not to:

• Violate any applicable law or regulation;
• Attempt to gain unauthorized access to our website, systems, or networks;
• Upload viruses, malware, or harmful software;
• Interfere with website security or functionality;
• Use automated software, bots, crawlers, or scraping tools without authorization;
• Submit false, misleading, or fraudulent information;
• Attempt to overload, disrupt, or damage the website;
• Copy, reproduce, distribute, modify, or commercially exploit website content without our written permission.

IronLift reserves the right to restrict, suspend, or terminate access to users who violate these Terms.

5. Intellectual Property

All content published on this website is the exclusive property of IronLift or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

This includes, but is not limited to:

• Company name
• Logos
• Branding
• Trademarks
• Graphics
• Icons
• Photographs
• Videos
• Text
• Blog articles
• Service descriptions
• Documents
• Website design
• Layout
• Source code
• Software
• Downloads
• Marketing materials

No portion of this website may be copied, reproduced, distributed, modified, republished, transmitted, displayed, or otherwise used without IronLift's prior written consent.

6. Website Information

IronLift makes reasonable efforts to ensure that information published on this website is accurate and up to date.

However, website content is provided for general informational purposes only.

Descriptions, specifications, photographs, product information, pricing, warranties, promotions, response times, service availability, service areas, and other information may change without notice.

IronLift does not guarantee that all website information will always be complete, accurate, current, or free from typographical, technical, or pricing errors.

7. Estimates and Quotations

All estimates, quotations, pricing information, and recommendations are provided in good faith based on the information available at the time.

Unless otherwise stated in writing:

• Estimates are non-binding.
• Pricing may change following an on-site inspection.
• Hidden damage may require additional labour or replacement parts.
• Product availability may change.
• Special order items may require revised pricing.
• Manufacturer pricing may change.
• Taxes, disposal fees, permits, delivery charges, and other applicable costs may apply.

An estimate or quotation does not constitute a binding agreement until accepted by both IronLift and the customer.

8. Pricing

IronLift reserves the right to modify pricing, labour rates, service fees, travel charges, emergency service fees, product pricing, promotions, warranties, and service offerings at any time without prior notice.

Pricing displayed on the website is provided for general informational purposes only and should not be interpreted as a guaranteed or final price.

Final pricing may depend on:

• Site inspection
• Property conditions
• Required repairs
• Additional labour
• Replacement parts
• Product availability
• Manufacturer pricing
• Emergency service requirements
• Accessibility
• Safety considerations
• Customer-requested changes

9. Additional Work

During the course of a service visit, IronLift technicians may identify issues that were not visible or reasonably discoverable during the initial inspection or estimate.

Where additional work is recommended, we will explain the findings and seek customer approval before proceeding, except where immediate action is reasonably necessary to address an imminent safety concern or prevent significant property damage.

Approved additional work may result in additional charges.

10. Services and Availability

IronLift provides residential and commercial garage door services within selected service areas in British Columbia.

Not all products, services, manufacturers, promotions, or response times are available in every location.

We reserve the right to:

• Decline projects outside our service area;
• Decline services that cannot be safely performed;
• Limit or discontinue specific products or services;
• Modify service offerings without prior notice.

Nothing on this website guarantees the future availability of any product or service.

11. Payments

Unless otherwise agreed in writing, payment for completed services is due upon completion of the work.

For certain products, custom orders, special orders, or larger projects, IronLift may require a deposit before work begins.

IronLift reserves the right to suspend work, withhold warranty services where permitted, or pursue any legal remedies available for unpaid invoices.

Applicable taxes will be added where required by law.

12. Scheduling, Delays & Cancellations

Appointment dates and estimated arrival times are provided as estimates only and are not guaranteed.

While IronLift makes every reasonable effort to arrive as scheduled, delays may occur due to weather conditions, emergency service calls, traffic, supplier delays, equipment failures, staffing availability, or other circumstances beyond our reasonable control.

Customers may request to reschedule appointments by providing reasonable notice.

IronLift reserves the right to reschedule appointments when reasonably necessary.

13. Customer Responsibilities

Customers are responsible for:

• Providing safe and unobstructed access to the work area;
• Removing vehicles, equipment, and personal belongings that may interfere with the work;
• Ensuring children and pets remain clear of the work area during service;
• Informing IronLift of any known hazards or unsafe conditions before work begins;
• Providing accurate information regarding the requested service.

IronLift reserves the right to suspend or discontinue work if the work environment is determined to be unsafe.

14. Parts Availability

IronLift cannot guarantee the immediate availability of all products, replacement parts, colours, finishes, manufacturers, or models.

Availability may change without notice due to manufacturer decisions, supply chain disruptions, discontinued products, or other circumstances beyond our control.

Where appropriate, IronLift may recommend comparable replacement products.

15. Emergency Services

Emergency service availability, response times, and arrival estimates are based on operational capacity and are not guaranteed.

Actual response times may vary depending on technician availability, travel distance, weather conditions, traffic, workload, and other operational factors.

16. Warranties

Manufacturer warranties remain subject to the individual manufacturer's terms and conditions.

Any workmanship warranty provided by IronLift applies only to services performed directly by IronLift and only for the period expressly stated in writing.

Workmanship warranties do not apply to:

• Normal wear and tear;
• Misuse or neglect;
• Accidents;
• Acts of nature;
• Unauthorized modifications or repairs;
• Improper maintenance;
• Pre-existing defects unrelated to our work; or
• Damage caused by third parties.

Nothing contained on this website creates any additional warranty beyond those expressly provided in writing.

17. Manufacturer Information

Product specifications, colours, dimensions, finishes, warranties, and availability are determined by manufacturers and may change without notice.

Images shown on the website are for illustrative purposes only and may not exactly represent the final product installed.

18. Website Disclaimer

The information provided on this website is intended for general informational purposes only.

Although IronLift makes reasonable efforts to ensure the information is accurate and current, we make no guarantees regarding the completeness, accuracy, reliability, suitability, or availability of the website or its contents.

Any reliance placed upon information published on this website is at your own risk.

19. No Professional Advice

Information provided on this website should not be considered technical, engineering, structural, electrical, legal, insurance, financial, or other professional advice.

Recommendations presented on the website are general in nature. Every garage door system and property is different, and appropriate solutions may vary following an on-site inspection.

20. Limitation of Liability

To the fullest extent permitted by applicable law, IronLift, its owners, employees, contractors, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

• Use of this website;
• Inability to access or use the website;
• Website interruptions or technical failures;
• Errors or omissions in website content;
• Delays in service;
• Product availability;
• Reliance on information contained on this website; or
• Any other matter relating to the use of the website.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under the applicable laws of British Columbia or Canada.

21. Project Photography

IronLift may photograph work before, during, and after completion for documentation, quality assurance, training, warranty support, internal business records, and, where permitted by applicable law or with customer consent where required, marketing and portfolio purposes.

Reasonable efforts will be made to avoid identifying customers through published project photographs unless express permission has been provided.

22. Force Majeure

IronLift shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to severe weather, floods, wildfires, earthquakes, power outages, internet or telecommunications failures, labour disputes, transportation disruptions, supply chain shortages, government actions, public health emergencies, or any other force majeure event.

Where reasonably practicable, IronLift will make reasonable efforts to notify affected customers and reschedule services as appropriate.

23. Right to Refuse Service

IronLift reserves the right to refuse, postpone, suspend, or discontinue services where permitted by applicable law, including but not limited to circumstances involving:

• Unsafe working conditions;
• Unsafe or inaccessible properties;
• Threatening, abusive, or inappropriate behaviour toward our personnel;
• Fraudulent or misleading information;
• Failure to make required payments;
• Requests that would require unlawful, unsafe, or unethical work; or
• Any circumstance that may place our technicians, customers, equipment, or property at unreasonable risk.

Nothing in this section shall be interpreted as permitting discrimination contrary to applicable law.

24. Third-Party Links

Our website may contain links to third-party websites, products, or services for your convenience.

IronLift does not control, endorse, or assume responsibility for any third-party websites, their content, products, services, or privacy practices.

Your use of third-party websites is at your own risk and subject to the terms and policies of those third parties.

25. Reservation of Rights

Except where expressly stated otherwise, IronLift reserves all rights not expressly granted under these Terms.

Our failure to exercise or enforce any right or provision under these Terms shall not constitute a waiver of that right or provision.

26. Changes to the Website

IronLift reserves the right to modify, suspend, discontinue, remove, replace, or update any portion of this website, including its content, services, features, functionality, pricing information, or availability, at any time without prior notice.

We make no guarantee that any content, feature, or service displayed on the website will remain available.

27. Changes to these Terms

IronLift may revise these Terms from time to time to reflect changes in our business operations, services, legal requirements, or website functionality.

The most current version will always be available on our website and will indicate the applicable Effective Date.

Your continued use of the website following the publication of updated Terms constitutes acceptance of those changes.

28. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada.

Any dispute arising out of or relating to these Terms, the use of this website, or the services provided by IronLift shall be subject to the exclusive jurisdiction of the courts of British Columbia, unless otherwise required by applicable law.

29. Severability

If any provision of these Terms is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

30. Assignment

IronLift may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or other business transaction, to the extent permitted by applicable law.

You may not assign or transfer your rights or obligations under these Terms without IronLift's prior written consent.

31. Entire Agreement

These Terms constitute the entire agreement governing your use of the IronLift website and supersede any prior understandings or communications relating to the same subject matter.

These Terms are separate from any service agreement, estimate, quotation, invoice, warranty, or other written agreement that may apply to services provided by IronLift.

32. Contact Information

If you have any questions regarding these Terms, please contact us: