Privacy Policy

1. Introduction

Welcome to IronLift ("IronLift", "Company", "we", "our", or "us").

IronLift respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, contact us, request an estimate, schedule a service, or otherwise interact with our business.

Our goal is to be transparent about the information we collect and how it is used while providing a secure and trustworthy experience for our customers.

By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Scope

This Privacy Policy applies to:

• Visitors to our website;
• Individuals requesting estimates or quotations;
• Existing and prospective customers;
• Individuals communicating with IronLift by phone, email, website forms, SMS, or other electronic communications;
• Users interacting with our online services, marketing campaigns, social media pages, or future digital platforms.

This Privacy Policy applies solely to information collected by or on behalf of IronLift and does not apply to third-party websites or services that may be linked from our website.

3. Information We Collect

Depending on how you interact with IronLift, we may collect the following categories of information.

Personal Information

You may voluntarily provide information including:

• Full name
• Email address
• Telephone number
• Property address
• City
• Postal code
• Preferred appointment dates and times
• Details regarding your garage door or requested service
• Photographs, videos, or files you choose to provide
• Warranty information
• Referral information
• Customer feedback
• Reviews or testimonials
• Any additional information you voluntarily provide during communications with us.

Service Information

To provide our services efficiently, we may collect information relating to your project, including:

• Garage door type
• Manufacturer
• Model (if known)
• Existing components
• Service history
• Inspection notes
• Technician observations
• Recommended repairs
• Installed replacement parts
• Maintenance records
• Warranty records
• Before-and-after project documentation.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Screen resolution
• Language preferences
• Time zone
• Approximate geographic location derived from your IP address
• Date and time of your visit
• Pages viewed
• Time spent on pages
• Navigation paths
• Click activity
• Referring website
• Website performance information
• Diagnostic information
• Cookie identifiers
• Analytics information.

Communications

When you contact IronLift, we may maintain records of communications, including:

• Email correspondence
• Contact form submissions
• Estimate requests
• Appointment requests
• Customer support communications
• SMS messages (where applicable)
• Service-related communications
• Follow-up communications
• Customer satisfaction surveys
• Warranty inquiries.

4. Information We Do Not Intentionally Collect

Our website is intended for general audiences and is not directed toward children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information has been submitted by a child without appropriate authorization, we will take reasonable steps to delete such information.

5. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries;
• Prepare estimates and quotations;
• Schedule appointments;
• Deliver requested services;
• Communicate before, during, and after service appointments;
• Provide customer support;
• Maintain customer records;
• Register and administer warranties;
• Send appointment reminders;
• Send maintenance reminders;
• Improve customer experience;
• Improve our website and services;
• Analyze website performance;
• Better understand customer needs;
• Detect fraudulent or unauthorized activity;
• Protect the security of our business;
• Comply with applicable legal obligations;
• Maintain business records;
• Respond to legal requests where required;
• Request customer reviews or feedback following completed services;
• Operate, maintain, and improve our business.

6. Legal Basis for Processing

Where applicable under Canadian privacy laws, IronLift collects, uses, and discloses personal information with your consent or where otherwise permitted or required by law.

By voluntarily providing your personal information to IronLift, you consent to its collection, use, and disclosure as described in this Privacy Policy, subject to applicable legal requirements.

7. Cookies and Similar Technologies

IronLift may use cookies, web beacons, pixels, local storage, and similar technologies to improve website functionality, enhance user experience, analyze website performance, understand visitor behavior, and support our marketing efforts.

These technologies may allow us and our trusted service providers to recognize returning visitors, remember preferences, measure website traffic, improve website performance, and evaluate the effectiveness of our advertising campaigns.

You may configure your browser to refuse or delete cookies; however, doing so may affect certain functionality or features of our website.

8. Analytics, Advertising & Performance Tools

To better understand how visitors interact with our website and to continuously improve our services, IronLift may use analytics, advertising, and performance monitoring technologies.

These technologies may include, but are not limited to:

• Google Analytics
• Google Tag Manager
• Google Search Console
• Google Ads
• Google Maps
• Google Business Profile integrations
• Cloudflare Analytics
• Meta Pixel (if implemented)
• Other analytics, advertising, marketing, or performance tools that may be introduced from time to time.

These services may collect technical information regarding your interaction with our website in accordance with their own privacy policies.

9. Third-Party Service Providers

IronLift may engage trusted third-party providers to assist in operating our website and business.

Depending on our business operations, these providers may include:

• Cloudflare
• Google Workspace
• Website hosting providers
• Analytics providers
• Marketing and advertising platforms
• Customer relationship management (CRM) systems
• Scheduling and appointment management software
• Customer communication platforms
• Cloud storage providers
• Payment processors (if online payments become available)
• Accounting and invoicing platforms
• Warranty management systems
• Referral program platforms
• Customer portal platforms
• Artificial intelligence tools used to improve customer service or internal operations
• Other technology providers reasonably necessary to operate and improve our business.

These providers are given access only to the information reasonably necessary to perform their services on our behalf.

10. Information Sharing

IronLift does not sell, rent, or trade your personal information to third parties.

We may disclose personal information only where reasonably necessary to:

• Provide requested services;
• Schedule appointments;
• Process estimates or invoices;
• Operate our business;
• Work with trusted contractors or subcontractors;
• Work with suppliers or manufacturers where required;
• Provide warranty support;
• Process payments;
• Maintain our information technology systems;
• Protect the safety of our employees, customers, or property;
• Detect fraud or unauthorized activity;
• Comply with legal obligations;
• Respond to lawful requests from courts, regulators, or government authorities;
• Protect our legal rights or defend legal claims.

11. Business Transfers

If IronLift is involved in a merger, acquisition, sale of assets, financing transaction, corporate restructuring, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

12. Data Security

IronLift maintains reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Examples of these safeguards may include:

• Secure cloud infrastructure
• Password-protected systems
• Access controls
• Encryption where appropriate
• Secure communication services
• Routine software updates
• Monitoring of website security
• Internal access limitations based on business needs

Although we strive to protect personal information, no method of electronic transmission or storage is completely secure. Accordingly, IronLift cannot guarantee absolute security.

13. Data Retention

IronLift retains personal information only for as long as reasonably necessary to:

• Provide requested services;
• Maintain customer records;
• Administer warranties;
• Maintain service history;
• Comply with legal, tax, accounting, insurance, or regulatory obligations;
• Resolve disputes;
• Enforce agreements;
• Protect our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize, or otherwise dispose of the information where appropriate.

14. International Data Processing

Some of the technology providers used by IronLift may process or store information outside your province or outside Canada.

Where this occurs, information may become subject to the laws of the jurisdiction in which it is processed.

IronLift takes reasonable steps to work with reputable service providers that implement appropriate security measures to protect personal information.

15. Future Digital Services

As IronLift continues to grow, we may introduce additional digital services, including but not limited to:

• Customer Portal
• Referral Program
• Online appointment scheduling
• Online payments
• Warranty registration
• Maintenance reminder services
• Customer accounts
• AI-powered customer support
• Digital document management
• Service history portals
• Mobile applications
• Additional online features and integrations.

This Privacy Policy will apply to such services unless a separate privacy notice or policy is provided.

16. Artificial Intelligence

IronLift may use artificial intelligence ("AI") technologies to assist with customer communications, appointment scheduling, administrative tasks, website functionality, document processing, customer support, or other business operations.

Where AI tools are used, they are intended to assist our business operations and do not replace human judgment when making service-related decisions.

Any information processed using AI technologies will continue to be handled in accordance with this Privacy Policy and applicable privacy laws.

17. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request that certain personal information be deleted where permitted by law;
• Withdraw your consent to the collection or use of personal information where consent is the legal basis for processing;
• Ask questions about how your personal information is collected, used, or disclosed.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

18. Marketing Communications

IronLift may occasionally contact you regarding:

• Appointment confirmations
• Service updates
• Estimate follow-ups
• Warranty information
• Maintenance reminders
• Customer satisfaction surveys
• Requests for reviews
• Promotions, special offers, or company updates, where permitted by applicable law

You may unsubscribe from promotional communications at any time. Please note that you may still receive essential service-related communications regarding existing appointments, warranties, invoices, or ongoing projects.

19. Project Photography

IronLift may photograph or record work performed before, during, and after a project for documentation, quality assurance, internal training, warranty support, and business records.

Where permitted by applicable law or with appropriate customer consent where required, IronLift may also use photographs or videos of completed work for marketing, advertising, educational materials, portfolio purposes, our website, social media platforms, and other promotional activities.

We will make reasonable efforts not to publish information that directly identifies a customer without their permission.

Customers who do not wish project photographs or videos to be used for promotional purposes may notify IronLift before services are performed, and we will make reasonable efforts to accommodate that request where reasonably practicable.

20. Customer Reviews and Testimonials

Following completion of our services, IronLift may invite customers to provide reviews, ratings, testimonials, or feedback.

If you voluntarily submit a review or testimonial, you acknowledge that IronLift may display or reference that content for marketing, promotional, or business purposes, unless you request otherwise or applicable law requires additional consent.

IronLift may edit testimonials for spelling, grammar, formatting, or length, provided that the overall meaning is not materially altered.

21. External Websites

Our website may contain links to third-party websites, applications, or services for your convenience.

IronLift does not control these third-party websites and is not responsible for their privacy practices, security, content, or policies.

We encourage users to review the privacy policies of any third-party websites they visit.

22. Changes to this Privacy Policy

IronLift reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our business, technology, legal requirements, or operational practices.

The most current version will always be available on our website.

Your continued use of our website or services after changes become effective constitutes your acceptance of the updated Privacy Policy.

23. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

24. Compliance with Canadian Privacy Laws

IronLift is committed to handling personal information responsibly and in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable, as well as other applicable federal, provincial, and territorial privacy requirements.

We will make reasonable efforts to ensure that our privacy practices evolve alongside changes in applicable laws, industry standards, and our business operations.

25. Policy Updates

As IronLift grows, our website, services, technologies, and business operations may change.

This Privacy Policy is intended to evolve with our business. We encourage users to review this page periodically to stay informed about how we collect, use, and protect personal information.

The "Effective Date" shown at the top of this Privacy Policy indicates when this version became effective.